Refund policy

For deposits left against gym equipment and/or other Realleader UK LTD goods, after 3 months without full settlement, Realleader UK LTD reserves the right to repossess all goods.
Realleader UK LTD may repossess goods unless an alternative settlement agreement is made in writing.
All goods remain the property of Realleader UK LTD until payment is made in full.
Deposits are non-refundable.
Litigation may result in legal costs being charged to the customer.
Costs required to repossess goods, including use of bailiffs, will be incurred by the customer.

Our warranty is only valid for the UK mainland.
If equipment is purchased outside the UK mainland, Realleader UK LTD will handle communication with the manufacturer for appropriate arrangements.

Due to atmospheric conditions heart rate monitors can be temperamental.
Customers should not presume full accuracy of heart rate or pulse sensors.

Machines require routine daily checks.
Machines require routine weekly checks.
Machines require routine monthly checks.
Checks include belts, decks, upholstery, foot straps, lubrication, tracking, tension and resistance calibration.
Customers must follow manufacturer guidelines.

Customers have a duty of care for equipment while in possession.
Failure to maintain equipment may incur costs and may make items non-returnable.

Warranty becomes invalid if customers tamper or attempt repair during warranty.

Realleader UK LTD may remove equipment for off-site repair if necessary.
Customers must have staff available to assist loading if equipment is collected.

Cancellation must be made within 7 days of order.
Cancellation must be in writing.
Telephone cancellation is not accepted.
Cancellation must be acknowledged and agreed in writing by Realleader UK LTD.

Deposits are non-refundable unless stated.
Handling fees, courier fees, manufacturing costs or other stated fees may be deducted from refunds.

For unwanted goods, Realleader UK LTD may repurchase equipment.
Repurchase rate may be up to 30% of equipment retail price.
Repurchase is subject to quality inspection.
Labour costs for disassembly will be deducted.
Labour cost varies depending on equipment complexity.

Any repurchase agreement must be confirmed in writing via email.
Realleader UK LTD reserves the right not to repurchase unwanted goods.

If equipment is repurchased, an engineer will collect at the earliest mutually agreeable time.
Repurchase payments will be made within 14 days of receiving the equipment.

Remaining invoice balances must be settled within 14 days of installation.
Refund calculations include handling fees, labour, manufacturing costs and other relevant fees.

Transit-related damage or incorrect items does not justify withholding outstanding invoice payments.
Realleader UK LTD will install all suitable goods and correct manufacturer errors at no further cost.

Customers are encouraged to view equipment at showroom sites prior to purchase.

If part of a consignment is missing or faulty, this does not justify withholding payment for remaining items.