FAQs

Build your quote through the website by browsing the product range and selecting "Add to Quote" on the equipment you are interested in. Once your quote enquiry is submitted, the Realleader UK team can review your selected items, confirm any specifications, customisation, delivery or installation requirements, and come back to you with the next steps.

Build a quote

Yes. The website quote journey is designed so you can build a wider equipment list before submitting your enquiry. This is useful for full gym fit-outs, strength areas, glute zones, cardio spaces, studio upgrades and mixed equipment packages.

Useful details include the products you are interested in, your site location, whether you need delivery or installation, your access restrictions, your preferred colours or upholstery, whether you have a floor plan, and whether the project is a new facility, refurbishment or equipment upgrade.

The team will review your selected products and any details provided. They may contact you to confirm your specification, site access, delivery requirements, installation needs, customisation choices or wider project plan before preparing the next steps.

Yes. Realleader UK can book customers in to visit a showroom to see and try selected machines in person before ordering.

Contact the team

Realleader UK lists showroom locations in Blackburn and Wrexham. The Blackburn showroom is Body Tech, Peel Leisure and Retail Park, Blackburn, BB1 1DG. The Wrexham showroom is Body Tech, 27 Abenbury Way, Wrexham, LL13 9UZ.

Yes. Items with a paint coating can be custom coloured to suit your gym. The Order Roadmap also references customisation options such as frame colours, upholstery, stitching and branding. Exact options depend on the product and should be confirmed as part of the quote process.

Most made-to-order equipment is currently planned around an estimated lead time of approximately 120 days from payment, subject to production, customisation, shipping, customs and wider logistics.

Read order roadmap

Once manufacturing is complete, international shipping to the UK can take up to around 45 days, depending on route, customs and logistics conditions.

Once the specification is agreed and the order is approved, an agreed deposit or payment is made and the order is placed into the production schedule. The equipment is then manufactured, packed, shipped to the UK, processed through customs, delivered to site and installed or handed over depending on the order.

Payment terms are confirmed on your quote, invoice and order documentation. Deposits, balances and release of goods are handled according to the agreed quote, invoice and Terms & Conditions.

Yes. Realleader UK has partnered with Johnson Reed to help customers explore business finance options for gym equipment. Finance is subject to status, approval and the terms provided by the finance provider.

View finance options

Yes. Realleader UK can provide delivery, assembly and setup. The Order Roadmap states that engineers assemble, level and test equipment, including checks such as cable tensioning and bolt checks. The exact installation scope should be confirmed as part of the quote.

Read order roadmap

Make sure accurate access information is provided before delivery or installation. This includes parking, unloading access, doors, lifts, stairs, floor level and any site restrictions. A staff member must be available on site to assist and provide access where required. Additional charges may apply if access is restricted, denied or inaccurate.

Yes. Packaging should be checked for visible transit damage before signing. Do not sign as undamaged unless the packaging has been visually inspected. Any damage should be reported to Realleader UK immediately upon receipt.

Realleader UK supplies gyms across the UK. Delivery may be handled by specialist courier or by the in-house team depending on the order, product type and site requirements. Delivery details should be confirmed before dispatch.

The team will keep you updated as your order progresses through the main stages, including specification, production, shipping, UK arrival, delivery planning and installation where applicable. For a specific update, contact the team with your order details.

Warranty cover depends on the item, component and order terms. Check your quote, invoice and Terms & Conditions for the cover that applies to your order.

Warranty cover depends on the item, component and order terms. Check your quote, invoice and Terms & Conditions for the cover that applies to your order.

Warranty exclusions can include normal wear and tear unless agreed in writing, customer tampering or attempted repair, unauthorised relocation, environmental damage, rust, corrosion, poor maintenance, unsuitable storage, misuse, improper loading and damage caused by poor care.

Yes. The Terms & Conditions state that machines require routine checks and that customers must follow manufacturer maintenance guidelines. Failure to maintain equipment properly may lead to additional repair costs and may affect warranty or returns.

Unwanted goods are not refundable as standard. Any repurchase option would be at Realleader UK’s discretion and subject to the agreed Terms & Conditions.

Yes. Realleader UK offers affiliates 15% of each referred order's sales profit.

Customers can contact the team through the Contact page or by emailing sales@realleader.co.uk. For quote enquiries, the preferred route is to build a quote through the website first so the team can see the equipment you are interested in.